DKK 5.500,00 eks. moms
Buckingham Lean Service Game
Illustrates the interaction between customer service (call center), administration, and service provider
Based on a local authority housing system which can be adopted for many break-fix service systems. The game illustrates value and failure demand and service mapping. Over two or three rounds players reduce lead time and improve service quality. The game includes the interface between office systems and field operations.
The game is supplied with materials and data files.
It can be run with between 8 and 18 players and takes approximately four hours if all rounds are played.
The game is an excellent practical illustration of principles dicussed in The Service Systems Toolbox by John Bicheno.